Week 9 (16/10/2023 – 20/10/2023)

Weekly Activities

  • Updated “BERITA TERKINI” on PASAK website.
  • Monitored website and responded to live chat through Tawk.to.
  • Manually verified user emails in Talent Perak.
  • Troubleshot and resolved email authentication issues.
  • Added upcoming events to the website.
  • Participated in PASAK staff meeting.

Knowledge Gained

  • Proficiency in website management, involving content updates and live chat support.
  • Competence in manual email verification for user accounts.
  • Ability to troubleshoot and resolve email authentication issues, including SPF and DKIM.
  • Proficiency in adding and promoting events on websites.

Impact

  • Improved access to updated information through the website’s news updates.
  • Enhanced user experience with more responsive customer service through live chat support.
  • Improved troubleshooting skills
  • Familiarity with workflow for upcoming event
  • Familiar with manually user email verification

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